Tickets
VANDERBILT ATHLETICS TICKETING POLICIES
Football Gameday Enforcement Policy Established New efforts have been made to work with Nashville's Metropolitan government agencies and the Vanderbilt Police Department to eliminate street vendors and ticket scalpers that have become commonplace over the years. More Info

Change of Address Policy - If address needs to be changed, please either call the Ticket Office at (615) 322-GOLD (4653), email ticket.office@vanderbilt.edu or mail in your new address at: Vanderbilt Ticket Office, 2601 Jess Neely Drive, Nashville, Tennessee 37212. The Ticket Office asks that customers keep an updated email address, mailing address and phone numbers so we can always keep our customer service to the highest level.

Lost/Stolen/Damaged/Destroyed Tickets - Any tickets lost, stolen, damaged or destroyed will not be replaced, this includes leaving tickets in another location. Ticketholders are responsible for safety and upkeep of their own tickets.

SEC Seating Policy for Courtside Seatholders at Memorial Gymnasium - Please take the time to read the memo by SEC Commissioner Mike Slive. We appreciate your hospitality as a fan at Memorial Gymnasium and will help us to maintain our reputation as the best fans in college basketball. Thank you for your cooperation. Courtside Seating Memo Get Acrobat Reader

Will Call - Vanderbilt has three different classifications for will call ticketing: general will call, player-guest will call and media will call. General will call is for tickets purchased through the Vanderbilt ticket office or vucommodores.com online. Parties picking up tickets for general will call must have a valid photo identification and be the name of the person on the will call envelope. Will call on non-gamedays is located in the McGugin Center just inside the main doors. The ticket office cannot accept will call from a third party which includes gameday drop-offs by anyone.

  • Football:
    General Will Call: There is a tent set up outside of McGugin Center on the front lawn adjacent to the McGugin parking lot. If you bought a ticket from the Vanderbilt ticket office, it will be here. You must have your photo ID and be the name on the actual tickets left. Will call opens two hours ahead of kick-off.

    Player-Guest Will Call: Both Vanderbilt and their opponent player guest will call are set up at the entrance of Hawkins Field. Vanderbilt is set up on the far right and the opponent will be set up on the far left. This gate is right next to Gate 3 of Vanderbilt Stadium. Both will call tables will be closed at the end of the first quarter. Anyone wearing opponent gear that attempts to pick up their Vanderbilt player guest ticket will be sent away.

    Media Will Call: Gate 1 closest to the Marriott.

    High School Coaches Will Call: Gate 1 closest to the Marriott.
  • Men's Basketball: (Open one and a half hours prior to tip and closes at the start of halftime)
    General Will Call: Anyone who purchased tickets from the Vanderbilt ticket office will need to pick up their tickets at the Southeast Entrance ticket office at Memorial Gym off 25th Avenue. Have proper ID as we only give out tickets to the person whose name is on the will call envelope.

    Vanderbilt Player-Guest Will Call: If a Vanderbilt coach or player left you tickets, you will need to go to Gate 2L. It is located by going through Gate 3 of the football stadium, walk straight and up the ramp on your right. You must have proper ID and your name must already be on the provided list. Anyone wearing opponent gear that attempts to pick up their Vanderbilt player-guest ticket will be sent away.

    Media Will Call: Media members must walk through the parking lot located behind the outfield fence of Hawkins Field. It will dead-end at a door of the tunnel entrance into Memorial Gym. Please have your media credential.
  • Women's Basketball (Open one and a half hours prior to tip and closes at the start of halftime)
    General Will Call: Anyone who purchased tickets from the Vanderbilt ticket office will need to pick up their tickets at the Southeast Entrance ticket office at Memorial Gym off 25th Avenue. Have proper ID as we only give out tickets to the person whose name is on the will call envelope.

    Vanderbilt and Opponent Player-Guest Will Call: If a Vanderbilt or an opponent coach or player left you tickets, you will need to pick them up inside the lobby of the Southeast Entrance. Both windows are on the left. You must have proper ID and your name must already be on the provided list. Anyone wearing opponent gear that attempts to pick up their Vanderbilt player-guest ticket will be sent away.

    Media Will Call: Media members must walk through the parking lot located behind the outfield fence of Hawkins Field. It will dead-end at a door of the tunnel entrance into Memorial Gym. Please have your media credential.
  • Baseball (Open two hours prior to first pitch and closes at the top of the fifth inning)
    General Will Call: Anyone who purchased tickets from the Vanderbilt ticket office will need to pick up their tickets at the Gate 3 box office outside of Hawkins Field. Have proper ID as we only give out tickets to the person whose name is on the will call envelope.

    Vanderbilt and Opponent Player Guest Will Call: If a Vanderbilt or an opponent coach or player left you tickets, you will need to pick them up inside the right hand gate of Hawkins Field. You must have proper ID and your name must already be on the provided list. Anyone wearing opponent gear that attempts to pick up their Vanderbilt player-guest ticket will be sent away.

    Media Will Call: Please have your media credential and go to the Gate 3 box office, outside of Hawkins Field.
Admission Policy - Each person, regardless of age, must have a ticket and is restricted to the location of that ticket. Infants two years of age and younger are eligible for a discounted lap child ticket for football and baseball. These tickets can only be purchased on gameday and the infant must be present. If student, then must have valid ID.

Re-entry Policy - Per Southeastern Conference rules, no re-entry is permitted at any gate. If you leave the stadium, you must have a new ticket to be readmitted.

Handicapped and Accessible Seating for Vanderbilt - Vanderbilt Athletics encourages fans who may need additional assistance or wheelchair seating to contact the Ticket Office at (615) 322-GOLD (4653) in advance, at least one week ahead of the date of the game. Due to limited seating capacity in Memorial Gym, Vanderbilt Stadium and some areas of Hawkins Field, fans confined to wheelchairs are reserved priority placement with a maximum of one companion seat. The price of the tickets will be at face value of the event. Accessible seating is based on availability and may not be available on the day of the game.

Prohibited Items - All food and drink containers, bottles, horns, artificial noisemakers, cans, thermos bottles, ice bags, ice chests, lawn chairs for North hillside seating, backpacks, large bags, umbrellas, video cameras, strollers, infant seats, hard surfaced materials, pocket knives, or any object deemed hazardous by the game management personnel. Gate personnel are instructed to enforce this rule in the interest of safety. Stadium security has the right to inspect any item at any time for the purpose of spectator safety. Prohibited items must be returned to cars or disposed of before entering the stadium.

Order Fees - Thank your for supporting Vanderbilt Commodore athletics. Orders placed online or by phone will carry a nominal convenience fee that is non-refundable.

For phone orders, there will be a $3 charge per ticket and a $8 order fee assessed regardless of how many tickets are purchased. 

Online orders will include processing fees calculated according to the size of your order.

We will be happy to serve you in the McGugin Center Box Office from 8:30 a.m. till 5:00 p.m. Monday through Friday on non-holidays. No convenience fees apply for tickets at the McGugin Center box office.


Accepted Credit Cards by Phone: Visa, Mastercard, Discover
(Note: American Express is not accepted)

Secondary Market/Re-Sale Policy - Vanderbilt University Athletics does not support or endorse any secondary market for resale or distribution of tickets for a Vanderbilt sponsored event. Any tickets bought from an individual or secondary source are not guaranteed to be legitimate tickets to the event and any person with false or counterfeit tickets may be refused entry at the entry gate. Vanderbilt is not responsible for any refunds.

Print at Home Ticket Policy - Vanderbilt is contracted with Ticketmaster. Vanderbilt athletic season tickets are not distributed via Print-at-Home or via handheld electronic devices. Any attempt to affix a barcode from a season ticket to a paper ticket through manipulation (ex: a homemade Print-at-Home ticket purchased on the secondary market or digital version for electronic devices such as phone or tablets) is strictly prohibited. Failure to comply will result in the ticket barcodes being deactivated and ticketing privileges taken away.

TICKETS WILL NOT BE REFUNDED OR EXCHANGED. ALL SALES ARE FINAL.

Special Accommodations - If handicapped seating is needed, please call the ticket office at (615) 322-GOLD.

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